Dispute Resolution
Consumer information under the provisions of article 18 of Law no. 144/2015
In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity:
Lisbon Consumer Conflict Arbitration Center:
https://www.centroarbitragemlisboa.pt/
Address: Rua dos Douradores, nº 116 – 2º 1100-207 Lisbon
Telephone: 218807030
Fax: 218807038
Email: director@centroarbitragemlisboa.pt; juridico@centroarbitragemlisboa.pt
Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court
Address: Rua Capitão Alfredo Guimarães, 1 4800-019 Guimarães
Telephone: 253422410 Fax: 253422411
Email: triave@gmail.com
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
https://www.ciab.pt/pt/
Address: Rua D. Afonso Henriques, 1 4700-030 Braga
Telephone: 253617604 Fax: 253617605
Email: geral@ciab.pt
Address: Av. Rocha Paris, 103 4900-394 Viana do Castelo
Telephone: 258809335 Fax: 258809389
Email: ciab.viana@cm-viana-castelo.pt
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
https://www.arbitragemdeconsumo.org/
Address: Faculty of Law of Universidade Nova de Lisboa – Campolide Campus 1099-032 Lisbon
Telephone: 213847484
Email: cniacc@fd.unl.pt
Consumer Dispute Arbitration Center of the District of Coimbra
https://www.centrodearbitragemdecoimbra.com
Address: Av. Fernão Magalhães, N.º 240, 1º, 3000-172 Coimbra
Telephone: 239821690 Fax: 239821690
Email: geral@centrodearbitragemdecoimbra.com
Algarve Consumer Conflict Information, Mediation and Arbitration Center
https://www.consumoalgarve.pt
Address: Ninho de Empresas, Edif. ANJE – Estrada da Penha, 3rd floor, room 26 8000 Faro
Telephone: 289823135
Email: support@consumidoronline.pt
Porto Consumer Information and Arbitration Center
https://www.cicap.pt
Rua Damião de Góis, 31, Loja 6 4050-225 Porto
Telephone: 225508349 / 225029791 Fax: 225026109
Email: cicap@cicap.pt